Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
What is the BlueRewards loyalty program?
BlueRewards is our premier loyalty program where members earn points for every dollar spent, receive birthday gifts, and enjoy exclusive access to double points events and free ground shipping.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns of most products in new or gently used condition within 30 days of purchase. Returns made with a receipt will be credited to the original form of payment.
Do you offer complimentary samples?
Yes, we love for you to discover new favorites! Every online order includes a selection of complimentary luxury beauty samples at checkout.
Is in-store pickup available for online orders?
Absolutely. You can select 'Pick Up In-Store' at checkout to collect your items from your nearest Bluemercury location, often within the same business day.
Are your products authentic?
Yes, Bluemercury is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to ensure 100% authenticity and quality.